Refund Policy

1. LOCAL ORDERS (WITHIN MALAYSIA)

We accept refund or replacement requests only under the following conditions:

• The item arrived damaged, defective, or incorrect.

• A clear unedited video of the package being opened is provided upon delivery.

• A valid purchase receipt is submitted along with the claim.

• Refund or exchange request is made within 3 days of receiving the product.

Once we verify the evidence, we will offer:

• A replacement, if available.

• A full or partial refund, based on the condition and availability.

​

2. INTERNATIONAL ORDERS

We do not offer refunds or returns for orders shipped outside of MALAYSIA due to:

• Customs restrictions

• International shipping risks

• Longer transit times beyond our control

Please consider this before placing an overseas order.

​

3. NON-REFUNDABLE ITEMS

Refunds are not applicable in the following cases:

• Change of mind

• Natural variation in crystals (size, color, shape)

• Used or damaged items not due to delivery issues

​

4. HOW TO REQUEST A REFUND

Send your request via email to:
📧 dcrysarren@gmail.com
Include:

• Order number

• Description of the issue

• Video proof and receipt attachment

​

5. PROCESSING TIME

Refunds (if approved) will be processed within 7–14 business days via your original payment method.